Privacy Policy
Introduction
Welcome to Pure Basics. We value the privacy of our customers and are committed to protecting your personal information. This privacy policy explains what information we collect, how we use it, store it, and protect it, and what rights you have regarding your data.
What Information Do We Collect?
Personal Information:
- Name
- Email address
- Postal address
- Phone number
Payment Information:
- Credit card details
- Other payment methods
Behavioral Data:
- Browsing behavior on our website
- Purchase history
- Preferences
How Do We Collect Information?
We collect information in the following ways:
- Direct Interactions: Through forms on our website when you create an account, place an order, or contact us.
- Automated Technologies: Through cookies and other tracking technologies when you visit our website.
- Transactions: When you make a purchase on our website.
How Do We Use Your Information?
We use your information for the following purposes:
- Processing Orders: To process and deliver your purchases.
- Customer Service: To assist you with questions or issues.
- Marketing: To inform you about offers, new products, and other updates (only with your consent).
- Website Improvements: To improve our website and services.
How Do We Protect Your Information?
We take the following measures to protect your information:
- Security: We use encryption and other security technologies to protect your data from unauthorized access.
- Storage: Your data is securely stored and only kept for as long as necessary for the purposes for which it was collected.
Sharing Data with Third Parties
We only share your data with trusted third parties who help us deliver our services, such as:
- Payment Processors: For handling payments.
- Shipping Companies: For delivering your orders.
These third parties are required to protect your data and only use it for the specific services they provide.
Your Rights
You have the right to:
- Access: Obtain access to the personal data we hold about you.
- Correction: Have incorrect or incomplete data corrected.
- Deletion: Have your data deleted.
- Restriction: Restrict the processing of your data.
- Objection: Object to the processing of your data.
- Portability: Receive a copy of your data in a structured, commonly used, and machine-readable format.
Contact
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:
- Address: Brusselstraat 51, 2018 Antwerpen
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page and, if applicable, notified to you by email. Please check this page regularly to stay informed of the latest updates.
By using our services, you agree to the terms of this privacy policy.
Last Updated: 2024
Frequently Asked Questions
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The tracking information should be sent to you as soon as your order has been shipped. If you have not received this email with the tracking information for your order, please contact us via our Contact page.
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We ship worldwide!
For more information about our shipping, got to our Shipping and Returns-page. -
Yes we do! Depending on country and minimum order amount.
Check out our Shipping and Returns
page to see which locations qualify for free shipping! -
No, there are no additional customs fees or taxes for shipping within the EU. The shipping costs displayed at checkout are the only costs you will pay.
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For shipping to countries outside the EU, additional customs fees and taxes may apply. These costs vary by country and are not determined by us. Any additional charges are the responsibility of the recipient and must be paid before the package can be delivered. We recommend contacting your local customs authorities for more information on potential additional costs.
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The delivery time for your order depends on several factors, including the shipping method and your location. Please note that the estimated delivery time starts only after your package has been dispatched from our warehouse.
For detailed information on shipping times and our return policy, please visit our Shipping and Returns page.
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Purchased items can be returned within 14 days of the delivery date.
If you wish to return an item of your order you can contact us via our contact-us-page for next steps. -
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