FAQ
Frequently Asked Questions
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The tracking information should be sent to you as soon as your order has been shipped. If you have not received this email with the tracking information for your order, please contact us via our Contact page.
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We ship worldwide!
For more information about our shipping, got to our Shipping and Returns-page. -
Yes we do! Depending on country and minimum order amount.
Check out our Shipping and Returns
page to see which locations qualify for free shipping! -
No, there are no additional customs fees or taxes for shipping within the EU. The shipping costs displayed at checkout are the only costs you will pay.
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For shipping to countries outside the EU, additional customs fees and taxes may apply. These costs vary by country and are not determined by us. Any additional charges are the responsibility of the recipient and must be paid before the package can be delivered. We recommend contacting your local customs authorities for more information on potential additional costs.
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The delivery time for your order depends on several factors, including the shipping method and your location. Please note that the estimated delivery time starts only after your package has been dispatched from our warehouse.
For detailed information on shipping times and our return policy, please visit our Shipping and Returns page.
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Purchased items can be returned within 14 days of the delivery date.
If you wish to return an item of your order you can contact us via our contact-us-page for next steps. -
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